We aim to make you happy, and we want you to be completely satisfied with your purchase. We pride ourselves in having great customer service and we are dedicated to make sure it goes smoothly.
- For any issues with your order regarding returns, or damaged products please email us at firstname.lastname@example.org
- Important!! Include your order number, the name you used to purchase your order, and a description of the problem.
- For damaged items please attach a photo and we will send you a replacement. Please do not throw it out until we have approved your replacement or refund. If you throw it in the trash before communicating with us, we will not refund your money, or issue replacements. If several items broke, please show an image of all the items in the same image. Otherwise you cannot prove several items were broken.
For any questions or concerns: just shoot us an email, and we will get back to you asap. email@example.com
Please allow 1 business day for responses.
Our primary method of support is through email, where you will get the quickest response. Please do not call us, for returns, or to claim damages. You will not receive faster responses by calling, and we will tell you to send your pictures by email, because that way we can send you the replacements in an organized fashion.
If you still need to call us, with questions about products, our phone number is:
Please be aware, the person at the phone will only relay the questions to us, and we will return the call at our earliest convenience. It might be in a couple of days. Please understand this is primarily and online business, and we are not in the office all the time. But we will get back to you, please do not get frustrated.
These are the hours that we have someone answering the phone.
Eastern Standard Time
Monday-Thursday 10-4 Eastern
If you call us outside of business hours, we will only return your call on the next business day.
Please understand this is primarily an online business, and we do not return calls immediately. It might take us a day or 2 to get back to you.
Please do not call us repeatedly, since you will not get a return call quicker.
For the fastest response please email us. firstname.lastname@example.org
P.S. The items that are out of stock are coming in mid January.